Shipping policy

Last updated: 13/08/2026

Order Processing

All orders are processed within [1–2] business days (Monday–Friday, excluding holidays). You'll receive a confirmation email with tracking as soon as your order ships. Orders placed after [12:00 PM EST] or over the weekend are processed the next business day.

Shipping Rates & Delivery Times (United States)

•     Standard Shipping — 10–14 business days

•     Expedited Shipping — 3–7 business days

•     Free Shipping on all orders over $100

Delivery times are estimates from the date of dispatch, not the order date, and are not guaranteed.

Order Tracking

Once shipped, you'll receive a tracking number by email. Please allow up to [48] hours for tracking information to update after you receive it.

International Shipping

[We currently ship only within the United States. / We ship to the following countries: [list].] International customers are responsible for any customs duties, import taxes, or fees charged by their country. These charges are not included in your order total.

Lost, Delayed, or Damaged Packages

If your order is delayed beyond the estimated window, or arrives damaged, please contact us at support@unknott.com and we'll make it right. Include your order number and, for damaged items, a photo.

Incorrect Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but contact us as soon as possible if you catch a mistake and we'll try to update it before dispatch.

Questions?

Email us at support@unknott.com — we typically reply within [24] hours.